1. Information We Collect
1.1 Personal Information
We may collect several types of information from and about users of our website, including:
- Contact information (such as name, email address, mailing address, and phone number)
- Account information (such as username and password)
- Transaction information (such as payment details, purchase history, and shipping information)
- Profile information (such as preferences, product interests, and demographic information)
- Communications (such as customer service inquiries and survey responses)
1.2 Usage Information
We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:
- Log information (such as IP address, browser type, operating system, referring pages, and access times)
- Device information (such as device identifiers, location information, and mobile network information)
- Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
- Cookies and similar technologies (as described in our Cookie Policy)
2. How We Collect Information
2.1 Direct Collection
We collect information directly from you when you:
- Register for an account
- Place an order
- Subscribe to a newsletter
- Fill out a form
- Participate in a survey or promotion
- Contact customer service
2.2 Automated Collection
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information, including:
- Cookies: Small data files stored on your device that help us improve our website and deliver better and more personalized services.
- Web Beacons: Small electronic files that allow us to count users who have visited certain pages or opened emails.
- Analytics Tools: We use services like Google Analytics to collect and analyze information about how users interact with our website.
2.3 Information from Third Parties
We may also receive information about you from third parties, such as:
- Social media platforms when you interact with our content or accounts on those platforms
- Business partners, such as marketing agencies or payment processors
- Publicly available sources
3. How We Use Your Information
We may use the information we collect about you for various purposes, including:
- Providing and maintaining our website and services
- Processing and fulfilling your orders or subscriptions
- Sending you transactional emails and order confirmations
- Providing customer support and responding to your inquiries
- Sending promotional communications, such as newsletters and special offers (if you have opted in)
- Personalizing your experience on our website
- Improving our website, products, and services
- Conducting research and analysis
- Protecting the security and integrity of our website
- Complying with legal obligations
4. How We Share Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information in any other circumstances where we have your consent.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may have the right to access the personal information we hold about you.
- Correction: You may have the right to request that we correct inaccurate or incomplete information about you.
- Deletion: You may have the right to request that we delete your personal information in certain circumstances.
- Restriction: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive a copy of your personal information in a structured, machine-readable format.
- Objection: You may have the right to object to the processing of your personal information in certain circumstances.
- Withdraw Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. International Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
8. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Postal address: 98 Owen Circles, New Adam LU3 1HQ, Royaume-Uni
- Phone: +442229211456